SHIPPING
Staylo Shipping Information
At Staylo, we aim to provide you with a seamless shopping experience, including prompt and reliable shipping services. Please review the following information regarding our shipping policies:
Domestic Shipping (Australia Only):
- We exclusively ship within Australia.
- We one shipping option
- Express Shipping (Australia Post): $10
Pre-Order Items:
- Orders containing pre-order items will not be shipped immediately. Pre-order items will be shipped as soon as they become available.
- If your order includes a pre-order item along with in-stock items, we will hold the entire order until all items are available for shipment.
Tracking Information:
- Once your order is in transit, we will send your Australia Post tracking number to the email address provided during checkout.
- Please allow up to 24 hours for your tracking number to show updates on the Australia Post website.
Shipping Delays:
- While we strive to ensure timely delivery of your order, please note that shipping delays may occur due to factors outside of our control or during busy trade periods.
- We are not responsible for any delays caused by Australia Post or other external factors.
- We do not offer refunds for postage charges or compensation for shipping delays.
Customer Responsibility:
- It is the customer's responsibility to ensure that the correct delivery address, contact number, and email address are provided at the time of purchase.
- Please double-check your shipping information to avoid any delivery issues.
International Shipping:
- We currently do not offer international shipping. We apologise for any inconvenience this may cause.
Thank you for choosing Staylo. If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer service team for assistance.